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Managing your incoming calls effectively is essential and we offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises. The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. It is possible to welcome a caller, offer them routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any messages left during the voicemail can be emailed to a designated address without any need to do anything else. Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a huntgroup too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account. A key benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us. Features
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Products and Services Non Geographic Inbound Services Call Handling Solutions Auto Attendant
Products and Services Non Geographic Inbound Services Call Handling Solutions Auto Attendant
