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Green Networks provides businesses, Charities, Public Sector bodies and other organisations with a wide range of telecoms services, all backed by our excellent personal service.
Green Networks back office is Certified Carbon Neutral, our minutes are Carbon Free and we take our commitment to the environment very seriously.
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The vast majority of the products and services we buy are within a 10 mile radius of our home or place of work, therefore using a local number to the area you want business helps you appear 'local' and could give you greater chance of being called. We have access to nearly every exchange code in the UK, so can help you create a presence virtually anywhere in the UK. Using dedicated local numbers for specific campaigns is also a sure way to track responses, judge effectiveness and value for money, as well as extracting the best possible response.
What are these numbers used for?
- Regional marketing and advertising campaigns
- Lead generation
- Complaint handling
Benefits of using these numbers
- Remove a barrier to customers contacting you as the call charge is low, and mobile inclusive
- Creates a profile of a local business and therefore helps develop customer loyalty
- Available to your customers at all times by diverting calls to alternative destination or voicemail
- Keep this number for the life of your business as it can be moved between numbers and areas
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Non Geographic Numbers:
Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us.
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Freephone numbers are widely recognised as one of the most powerful marketing tools available, with research suggesting advertising responses could increase by anything up to 300 per cent when a freephone number is used. Your business benefits as freephone numbers are a proven way of increasing business and developing customer loyalty. They are also a powerful tool for attracting new business as customers are not charged for the call.
What are these numbers used for?
- Premium customer care
- Mass marketing campaigns
- New business acquisition
- Complaint handling
Benefits of using these numbers
- It removes all barriers to customers contacting you as their call is free
- Increases the profile of new and small businesses and can help develop customer loyalty
- Available to your customers at all times by diverting calls to alternative destination or voicemail
- Keep this number for the life of your business as it can be moved between numbers and areas
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For more information on any of these products please call 0845 456 5544 or email us.
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Using a local rate number makes you part of the local community with customers assuming you are responding to them from their locality. Your business benefits as a local rate is charged irrespective of where in the UK the customer is calling from, thus engendering strong customer loyalty. An added bonus is the implication of a strong local presence, your business is not merely a faceless national organisation.
What are these numbers used for?
- Advice lines
- Response lines
- Placing orders
- Requesting a brochure
Benefits of using these numbers
- Cost of the call is always at a fixed rate, no matter of time nor location
- You can reduce the level of hoax or unwanted calls compared to freephone numbers
- Available to your customers at all times by diverting calls to alternative destination or voicemail
- Keep this number for the life of your business as it can be moved between numbers and areas
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For more information on any of these products please call 0845 456 5544 or email us.
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Managing your incoming calls effectively is essential and we offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises.
The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. It is possible to welcome a caller, offer them routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any messages left during the voicemail can be emailed to a designated address without any need to do anything else.
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a huntgroup too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account. A key benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us.
Features
- Web-based management control
- Quick and simple to use
- Improved efficiency and staff utilisation
- Professional call connect message
- Huntgroup option to use multiple agents
- Option to record your calls
- Queue module can also be added
- Voicemail and out of hours options
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For more information on any of these products please call 0845 456 5544 or email us.
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Customer service is all important in today's marketplace, as consumers are expecting more and more from every company they deal with.
An efficient call handling service is essential, so you never miss a customer call or a business opportunity, and you keep both your new and your existing customers happy. We can provide a range of innovative and flexible call handling services to handle your incoming calls, designed to suit your specific business needs.
Whichever of our services you decide to take on board, maintain instant 24/7 control through an online management panel customised to your needs, that allows you to change the settings, for example, how calls are routed and to which numbers, when and where you want - all you need is the internet and your unique password.
Example services that we offer are Auto Attendant, Follow Me, One to One, One to Many, Time Of Day, Call Recording, Fax to Email, Online Playback and Voice to Email.
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For more information on any of these products please call 0845 456 5544 or email us.
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At last, an effective method to record phone calls without costly technical investment. Literally at the touch of a button, our unique telephone recording service enables you to record incoming or outgoing calls using your telephone keypad.
Simply by fronting your business with any of our NTS numbers, you have instant access to extremely flexible and creative network-based recording services, eliminating the need to purchase in-house call recording equipment and negating all associated maintenance issues with such investment.
The NTS number is connected to your existing telephone number so that when the number is dialed a pre-recorded message is played stating that calls may be recorded for monitoring or training purposes, after which the call is transferred immediately to you. At this point our system instantly begins to record the dialogue and, within minutes of the conversation concluding, automatically saves the recording as a wav file, which can then either be delivered to a designated e-mail or sent to our online playback facility, for retrieval later.
Exclusively, we have also pioneered call recording solutions for those customers who may want to make outbound calls that require recording, simply by dialling a number on the system. The system presents dial tone and you dial the number required. If the number is valid and the call is answered, both parties are connected and the recording will commence. A further exceptional bonus of this service is the ability to record from an infinite number of extensions connected to your existing telephone number, thereby enabling simultaneous multi-recording.
Features
- Inbound or outbound call recording
- Simple to operate 'On Demand' option
- Automatic delivery of recording to email
- PIN-based outgoing to monitor usage
- Affordable efficiency
- Regulatory compliance
- Recording available on other services
- Online playback facility and storage
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For more information on any of these products please call 0845 456 5544 or email us.
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A connection to the internet or to other computers over a secure network is essential for all successful businesses, and good quality connections can reduce harmful CO2 emissions as companies look to video meetings. Green Networks can provide a full range of services including leased lines, multi-line DSL lines, and a full range of ADSL services including ADSL2+ and coming soon Annexe M. |
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INW have offered Fax to Email for as long as we've been in business, and because we now process thousands of this type of call each day, our service is proven and very reliable. The service itself is a very simple application whereby users can send documents via a fax machine that are received to a designated email address as a pdf attachment.
We can provide you with a number, which is set up on our system with a predefined email address. The user would simply load their document into the fax and dial the number from it in the usual manner. Once the fax has gone through, and been processed via our platform, as soon as the call has completed and the system hangs up, the document is instantly delivered to the specified email.
What makes our Fax to Email service that extra special is that all calls are managed from within our network, ensuring that our customers need no additional hardware or software. It's an easy and confidential way of sending, receiving, filing and distributing fax documents.
Features
- Very simple to use and administer
- Instant delivery to designated email
- Faxes can be sent to email groups
- Originating email can be 'spoofed'
- Eliminates hardware costs
- Reduces paper usage
- Allows for more simple archiving
- Removes need for conventional storage
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For more information on any of these products please call 0845 456 5544 or email us.
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Carbon Free doesn’t mean low quality, high cost or poor service. As a registered reseller of BT Openreach we can supply all the lines you may needs, and our high quality best value networks enable us to route your calls, securely, quickly and at best value. Contact us to see how we may improve your phone service. |
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A Follow Me service is the term given to a number whereby call received on it can be redirected to a mobile, office, home or voicemail, so that the call eventually connects to you. The result is that you need never be unobtainable.
The benefit of a Follow Me is that the number could be the only number anyone requires to stay contactable. If you change your number often, you can keep your Follow Me and simply change the diversion to the new number. If you work from home, you can divert it to your home without people finding out your home number. It's perfect to put on your records and use to advertise yourself; you will never loose your contacts again no matter how many times you change your number.
The Follow Me is attached to you, not to a telephone. Once you have been allocated your number, setting it up to begin receiving calls takes just a few seconds. Another feature of the service is that you can screen your calls as they happen giving you the option of speaking with the caller or not. You can also add a voicemail facility, so that any messages left for you can be emailed to a dedicated email address for playback as you wish or dial in to listen to them using a dedicated ID number and PIN.
Features
- Single point of contact number
- Flexible and easy to administer
- Professional call connect message
- Caller screening
- Flexible time of day settings
- Divert calls to landline or mobile
- Voicemail options are available
- 'Live' call stats available
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For more information on any of these products please call 0845 456 5544 or email us.
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Products and Services
